Frequently Asked Questions

MOQ for standard stock items (12V batteries, wall-mounted home ESS) is typically 1 unit for samples. For custom OEM orders, MOQ ranges from 20 units (residential) to 5 units (commercial BESS). Contact us for your specific case.

Stock models ship within 3-7 days. Made-to-order residential batteries: 15-25 days. Commercial / industrial BESS container systems: 45-60 days after deposit.

Yes. We provide full OEM (your logo on our standard models) and ODM (fully custom design from cell selection to enclosure). Custom tooling fee typically USD 3,000-15,000 refundable against bulk orders.

All products carry CE and UN38.3. Depending on model: FCC, UL1973 (US/Canada), IEC62619, MSDS, BIS (India), KC (Korea), ROHS. Factory is ISO 9001 / 14001 / 45001 certified.

Residential batteries: 10-15 years. Portable power stations: 5 years. Commercial BESS: 10 years with optional 20-year performance warranty. All warranties cover capacity retention above 70%.

EXW Shenzhen, FOB Shenzhen/Shekou, CIF, DDP, DDU — all available. For hazardous battery shipments we handle MSDS, packing list and dangerous goods declarations.

Standard operating range is -20°C to +55°C. For polar or desert deployments, we offer extended-range variants with built-in self-heating (to -40°C) and upgraded thermal management (to +65°C).

We partner with installers, integrators and distributors in markets where we don't yet have a presence. Fill out the inquiry form, select 'Become a Distributor', and our channel team will reach out within 3 business days.

Yes — 24/7 technical hotline, dedicated WeChat groups for major accounts, remote monitoring via our BLOO mobile app, and on-site training in your market upon request.

Most of our batteries use standard 48V DC with CAN/RS485 communication, compatible with 200+ inverter brands including Victron, SMA, Deye, Growatt, Goodwe and Solis. Compatibility list available on request.